Warranty & Return

One Year Warranty

OTOFIX warrants to its customers that this product will be free from all defects in materials and workmanship for a period of one(1)year from the date of the original purchase,subject to the following terms and conditions:
1.The sole responsibility of OTOFIX under the Warranty is limited to either the repair or,at the option of OTOFIX,replacement of the scan tool at no charge with Proof of Purchase.The sales receipt may be used for this purpose.
2.This warranty does not apply to damages caused by improper use,accident,flood,lightning,or if the product was altered or repaired by anyone other than the Manufacturer Service Center.
3.OTOFIX shall not be liable for any incidental or consequential damages arising from the use,misuse,or mounting of the scan tool.Some states do not allow limitations on how long an implied warranty lasts,so the above limitations may not apply to you.
4.All information in this manual is based on the latest information available at the time of publication and no warranty can be made for its accuracy or completeness.OTOFIX reserves the right to make changes at any time without notice.

One year warranty:Store or dealer receipt acts as proof of purchase.In lieu of proof of purchase,tool or tablet is warranted one year from tool/tablet registration.

Repair Cost:If under warranty,your OTOFIX tool will be repaired or replaced free of charge unless damaged(including but not limited to a cracked screen,broken case,chemical exposure or liquid damage)to accident,abuse,misuse,natural disaster,insufficient or excessive electrical supply,abnormal mechanical or environmental conditions or unauthorized disassembly,repair or modification.If the repaired unit is out of warranty,the customer will be contacted and will be responsible for the repair fee.

Service Procedures

If you are experiencing trouble with your tools,please contact your local store,distributor or contact OTOFIX's free technical support.Specialists are available via phone,email,and chat.

Products requiring service should be returned as follows

Call or email the Technical Service Center with your model and serial number to obtain a Return Reference Number.


Tel:1-833-686-1349(Monday-Friday, 9:00AM-6:00PM Eastern Time)


Tel:0049(0)6103-2000520(Monday-Friday,9:00AM-6:00PM Berlin Time)

Other areas

Tel:0086-755-22672493(Monday-Friday,9:00AM-6:00PM Beijing Time)

  • Package the product carefully to prevent shipping damage.

  • Enclose a paper with your contact information(name,email address,return address,and a day contact phone number)and detailed problem description.

  • Enclose a copy of the dated sales receipt.

  • Shipment fee prepaid.

OTOFIX Service Center:

North America:

Phone:1-833-686-1349(Monday-Friday, 9:00AM-6:00PM Eastern Time)


Address:175 Central Ave,Suite 200,Farmingdale,New York,USA.11735



Phone:0049(0)6103-2000520(Monday-Friday,9:00AM-6:00PM Berlin Time)

Address:Robert-Bosch-Strasse 25,63225 Langen,Germany

China Headquarters:

Phone:0086-755-2267-2493(Monday-Friday,9:00AM-6:00PM Beijing Time)

Address:7th,8th and 10th Floor,Building B1,Zhiyuan,Xueyuan Road,Xili,Nanshan,Shenzhen,518055,China


OTOFIX Latin America:


Address:Avenida Americas 1905,6B,Colonia Aldrete,Guadalajara,Jalisco,Mexico


Phone:+045 5948465


Address:719,Nissou Building,3-7-18,Shinyokohama,Kouhoku,Yokohama,Kanagawa,Japan 222-0033


Phone:+971 43682500

Email: imeasupport@otofixtech.com

Address:Office 1006-1010,Cluster C,Fortune Tower,Jumeirah Lakes Tower(JLT),Dubai,U.A.E